The Mercadito is a web-based health and wellness store that offers customers the option to pick up their products if they are located in Queens, NY. If customers prefer to have their items shipped, we use reliable shipping carriers like UPS and USPS to ensure that your order arrives in a timely and safe manner.

Shipping Options:

Customers can choose between standard shipping or expedited shipping at the time of checkout. The shipping rates will be calculated based on the weight of the products and the destination address. Customers will be able to track their orders through the shipping carrier’s website and receive notifications of any delivery delays.

Shipping Speed:

Customers can choose the shipping speed that best suits their needs, from standard delivery to expedited shipping. The shipping carrier (UPS or USPS) will provide an estimated delivery date based on the shipping speed selected and the shipping destination. Our shipping speed options are 2-3 business days and 2-5 business days.

Pickup Option:

For customers who live in Queens, NY, we offer the option to pick up their orders in person. When selecting this option, customers will be notified of the pickup location and pickup hours via email. Customers will need to bring their order confirmation email and a valid ID to pick up their orders.

Shipping Restrictions:

The Mercadito only ships within the United States, including Hawaii and Alaska. We do not ship to PO Boxes, APO/FPO addresses, or international addresses. Customers are responsible for providing accurate shipping information, and we are not responsible for any delays or damages caused by incorrect shipping information.

Shipping Delays:

The Mercadito is not responsible for any shipping delays caused by the shipping carrier. However, we will do our best to assist customers in tracking their orders and resolving any issues that may arise.

Shipping Returns:

Customers have 10 days from the date of delivery to return any items that are damaged or incorrect. To initiate a return, customers should contact our customer service team by email at info@themercadito.com. Customers will be responsible for any shipping costs associated with returns, and refunds will be issued once the items are received and inspected.

Conclusion:

We hope this shipping policy provides customers with a clear understanding of our shipping options and policies. If you have any questions or concerns about our shipping policy, please contact our customer service team for assistance.